Does Your Company Have a Complete Disaster Recovery Plan?
Disaster Recovery Services does not only included possessing a backup, but actually maintaining the right backup solution for your company. It also includes a detailed plan to recover the data. Kansas City Managed IT partners with different backup companies, ensuring our technicians provide the best pricing and support for our clients.
Additionally, disaster recovery requires a plan to be in place before the disaster occurs. The plan should determine:
Who is in charge in the case of a disaster?
Who is the point of contact? Who makes final decisions? Documenting the answers to these questions and providing them to your IT provider ensures they know exactly who to talk through when the disaster recovery begins. Ideally, it is important to identify a person that is not be part of your IT team, because the IT team will be too busy recovering data. Providing a disaster recovery services company with one point of contact will free more time for the internal IT team to work more efficiently and effectively resolving the matter.
What order should the devices and services need to be restored?
Prioritize your recovery based on what operations are most vital to get your company functioning and producing revenue. Often this operation is the most important. Also, it may be more important to restore customer facing services before actually restoring internal services. Give this plan plenty of thought so your company has the best chance to get up and running quickly.
How quickly should you recover?
There is a wide range of backup options and not all of them provide a quick recovery. Determining how quickly recovery must occur will help narrow down the backup solution you should implement.
There should be a list of information for all vendors, including phone numbers, account numbers, email addresses. For software vendors, document the name and exact version of software that is in use. For hardware vendors document the model and exact specs of each piece of hardware. This list should be kept in multiple places that could be accessed in the occasion of a disaster.
Once notifications have been made and all the right parties are together. The first step should be to triage what systems are affected and what hardware is still functional. Once this has been determined then you should be able to jump right into your recovery plan and begin your recovery.
In the case of a disaster that prevents access to company location such as a tornado or a flood, you should already have a plan in place for where the office can be temporarily run from. This could be office space or a trailer of some kind. You should check your insurance policies to see what type of services they will provide or cover for this type of situation.
Disaster recovery services should also be reviewed and updated quarterly. Your technical environment is constantly changing, so your disaster recovery plan should be changing with it. The plan should be put together with your Managed Services Provider to ensure all possibilities are covered.
Unfortunately, in the current technical landscape, this is necessary to have in place. Take the time to get with your team and MSP to work through the plan and fill in any gaps.